When most people think of "AI Automation," they think of a customer service chatbot. And while chatbots are valuable, they represent just the tip of the iceberg.
The real power of AI lies in its ability to handle unstructured data in complex workflows.
The "Boring" Stuff is the Gold Mine
Every company has processes that are manual, repetitive, and prone to error. Usually, these involve a human reading a document (email, invoice, application) and typing data into a system.
Traditional automation (RPA) failed here because it broke the moment a document format changed. AI doesn't break. It reads.
Time Savings
We recently helped a client automate invoice processing. What used to take 20 hours a week now takes 15 minutes of review.
Cost Reduction
By automating data entry, you don't just save salary costs. You eliminate the expensive downstream costs of human error.
Where to Start?
Don't try to automate everything at once. Look for the "Swivel Chair" tasks:
- Copying data from an email to a CRM.
- Summarizing meeting notes into a project tracker.
- Categorizing support tickets for routing.
These are high-volume, low-complexity tasks where AI can deliver immediate value with 99% accuracy.